About Us

  • - Company Overview
  • - Meet The Team

“Pathway Guidance helps build clarity and gets people working together.”

-Wym Portman, PON North America

Starway Service is owned by Pathway Guidance, a Cincinnati-based business strategy consulting firm that helps companies develop a sharp focus and clarity in their direction. Starway picks up where Pathway leaves off so that the strategy can be activated and lived throughout an entire organization – not sit in a binder.

Starway grew out of our founders' determination to help our clients beat the odds against strategy execution. Working with organizations to develop competitive strategies and balanced scorecard organizational measurement processes, they were keenly aware of the studies showing that only 1-3 out of 10 organizations beat the odds against actually successfully implementing strategy.

Meet The Team

Tom Hattersley, Partner

Tom has 40 years of varied human resources management experience, having held senior executive positions with The Kroger Co., Cintas Corp., International Paper and Cincinnati Bell. Tom has served on several boards, including privately held companies and a private university.


Tom is an expert at linking individual performance to strategy, and is the founder of Pathway Guidance's proprietary performance management system - Starway Service. Currently, the primary focus of his consulting practice is executive coaching, both individuals and teams. Helping executives better understand themselves and others, he enables them to better manage themselves and others.


He has taught human resources management at the graduate school level, holds a law degree from Chase College of Law, Northern Kentucky University, and a bachelors in psychology from Denison University. He has attended executive education programs at Duke University, Michigan University and Harvard University. Tom is certified in a number of personality assessments, such as the Devine Inventory and the Hogan Personality Inventory. He holds a certificate from in the International Coach Federation based on the Enneagram and is a Member of The Enneagram In Business Worldwide.

Bob Scallan, Partner
Bob Scallan has over 30 years of proven sales, strategy, innovation and leadership experience. While at the 3M Company, Bob discovered his passion for entrepreneurship, and took over a family business, merged with another company and became the CEO and co-founder of the Innovative Distributor Group (IDG) until its sale to a public company in 1998. Bob is a natural change agent and under his leadership, IDG was transformed from a traditional industrial distributor to an early leader in integrated supply.

Bob then founded Pathway Guidance where he works with a vast array of small and medium sized, for-profit and non-profit organizations. Bob is a big picture thinker, and quickly narrows down complex issues, challenging senior management teams to tackle the tough issues of focus, leadership, setting priorities and managing performance to ensure results.

He is the past chairman of the Cincinnati Chapters of Young Presidents Organization and World Presidents Organization. He recently won two local awards for his contribution to entrepreneurship and is active in both private and non-profit boards. He holds a bachelors degree in business from the University of Denver and completed the Owner-President Management Program at Harvard Business School.

Lisa Prescott, Manager, Client Support
Lisa Prescott is an expert in Internet applications, online communities and training. Lisa has been an integral part of our client support team since the launch of our proprietary Starway performance management system in 2003. Lisa supports Starway users with functionality training and software upgrades to ensure our clients are effective in their quest to tie performance to strategic goals. Lisa is also our Devine Inventory administrator, preparing data tables and comprehensive reports which assist senior leadership teams progress through the strategic planning process.

Prior to Pathway Guidance, Lisa worked for both America Online and Time Warner New Media managing their online communities, including message boards, chat rooms, contests, promotions, etc. With competing ad dollars, Lisa’s job was to figure out what would draw people to this particular community and what would make them stay and participate. She knows how to appeal to different audiences by gathering customer input through online focus groups and user contributions. She created a training program and materials for staff and ensured the correct people were in position to help the communities thrive.

Lisa’s customer orientation serves her well in supporting the Devine Inventory and our Starway users. She not only helps our clients with training or technical questions she is also the primary liaison with our software development team for timely resolution of technical issues and prioritizing future enhancements based on customer feedback.